Terms and Conditions

TERMS AND CONDITIONS

 GENERAL CONSIDERATIONS AND SCOPE

  • Bellini, maintains the internet portal, a fashion online store. On www.bellini.lkcustomers will be offered goods. The offering on this site is only directed at end users of legal age. These terms and conditions find application in all contracts which members enter into via www.bellini.lk as well as all general business relationships between Bellini and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays excluding weekends and all statutory holidays.

 

USE OF Bellini

  • As part of the registration you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on www.bellini.lk, you can customize your own password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorised third parties.

PRICES AND SHIPPING FEES

  • For orders, the prices which are listed at the time of your order on the product page apply.
  • We accept various credit cards, e.g. Visa, Master and will charge the final invoice value to your credit/debit card at the point of order or if it’s made on a cash on delivery basis the value will be charged at the point of delivery.

 

DELIVERY

  • Delivery will only be provided to the shipping address provided by you. It is your sole responsibility to ensure that it is possible to ship to the address during normal working hours.
  • We ship according to the delivery timelines provided for each product. We ensure that we ship them as early as possible, however some products may take longer due to the availability of products.
  • Bellini does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

 

SERVICE AND COMPLAINTS

  • The satisfaction of our customers is close to our hearts. Therefore, we endeavour to deal with your concerns as quickly as possible and provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email:customercare@bellini.lk

DATA SECURITY

  • As part of your registration as a customer on www.bellini.lkyou will be asked to provide personal data. This is data that is required by us to process the contracts concluded on www.bellini.lk. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions www.bellini.lkuses the latest encryption techniques through our payment gateways.

IMAGE RIGHTS

  • All rights to use imagery on www.bellini.lk lie with Bellini (Pvt) Ltd. The use of the material - in whatever form - is prohibited unless explicit permission from Bellini has been granted.

 

DELIVERY & RETURNS

  • We usually deliver within 2-4 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.
  • In case of a manufacturing defect with the item, it can be returned to us within 7 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than one weeks after pickup was initiated for the first time, the refund request will be cancelled. Similarly, if the product is self-shipped, and has not been dispatch from the consumer after oneweeks of refund initiation, refund request will be cancelled.
  • Within the first 7 days of receipt, we will accept returns except those deemed to have been damaged by the customers themselves outside of normal everyday use and items that's been sold on discounts.
  • Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you use a reliable courier service.
  • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.
  • You can inform us within 7 days of receiving the parcel by writing to us at customercare@bellini.lk
    Please make sure that the items are securely packed and handed to our pick-up person.
  • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges will be borne by the customer.
  • Please note that shipping charges will not be reimbursed
  • Please note that any item purchased through sales / promotions will not be exchanged or returned. 

 

RETURN OPTIONS

  1. Returns via courier collection
  • Drop an email to customercare@bellini.lk with the following details such as order number, product quantity, and the reason for the return and email registered in www.bellini.lk
  • We shall communicate with the courier company and the courier will pick up your product (Free of charge if the delivered goods are incorrect, damaged or faulty, if not the recipient need to pay the delivery charge for the courier company.
  • Once we receive the items, we will return the price of the item to the purchasers’ bank account within 14 days after a quality check.
  • Returns should be made within 7 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to refund on the item.

 

 

 

INTERNATIONAL SHIPPING

  • Bellini is not liable to pay any import charges or any other costs incurred by the Customs Department or the Government of the respective countries.